It's time to dump targets and replace them
I
seek to demonstrate - with case studies - that targets actually
undermine achievement of purpose, which is improving public sector
performance. I shall also illustrate an alternative approach, which is
to make capability measurement the corner stone of public sector
improvement. I shall describe what these measures are, how they differ
from targets and how they are used to understand and improve
performance in a sustainable way. The case studies show significant
performance improvement using capability measures and I shall ask the
reader to reflect on whether this level of improvement could ever have
been achieved within the current targets regime.
I
seek to demonstrate - with case studies - that targets actually
undermine achievement of purpose, which is improving public sector
performance. I shall also illustrate an alternative approach, which is
to make capability measurement the corner stone of public sector
improvement. I shall describe what these measures are, how they differ
from targets and how they are used to understand and improve
performance in a sustainable way. The case studies show significant
performance improvement using capability measures and I shall ask the
reader to reflect on whether this level of improvement could ever have
been achieved within the current targets regime.